Jom99 — Responsible Gaming
Jom99 believes that healthy entertainment starts with self-awareness. This page provides guides, advice, and self-control tools to help keep your gaming experience enjoyable and in check.
Your health and wellbeing are our priority.
What Is jom99's Commitment to Responsible Gaming?
Jom99 takes our social responsibility seriously. Our platform is designed to deliver enjoyable entertainment, but we recognise that some users may struggle to manage their gaming habits.
We are committed to providing a safe, transparent, and responsible gaming environment for all users in Malaysia. This includes offering clear information, effective self-control tools, and support for those who need it. Gaming on jom99 is purely for entertainment — not as a source of income or an escape from stress.
How to Identify Risky Gaming Behaviour?
It's important to recognise the early warning signs before things get worse. Here are some indicators to watch out for:
- Feeling anxious or irritable when not playing
- Using gaming as an escape from problems
- Feeling guilty or regretful after playing
- Hiding your gaming habits from family or friends
- Spending more than you can afford in MYR
- Borrowing money to keep playing
- Neglecting work, family, or social responsibilities
- Constantly trying to recover losses by continuing to play
If you identify one or more of these signs in yourself, please take steps to seek help or use the self-control tools available.
How to Set Healthy Time and Budget Limits
One of the best ways to enjoy a responsible gaming experience is to plan your limits before you start playing. jom99 encourages every user to:
- Set a daily or monthly budget limit — Decide how much money in MYR (RM) you're comfortable spending on entertainment, and stick to that limit without exception.
- Set a gaming time limit — Use time reminders or your device's settings to keep gaming sessions to a reasonable length — ideally no more than one to two hours a day.
- Don't chase your losses — If you've taken a loss, stop and accept it as the cost of entertainment. Chasing losses is a dangerous habit that can make things worse.
- Plan other activities — Make sure online gaming is just a small part of your leisure time, not your main activity.
Available Self-Control Features
Jom99 provides several self-control mechanisms to help users better manage their gaming activity:
You can set daily, weekly, or monthly deposit limits on your account to ensure your spending never exceeds your set budget in MYR.
The temporary break option lets you pause access to your account for a set period — whether a few days or a few weeks — to give yourself some breathing room.
For those who need a more decisive step, the self-exclusion feature allows users to request a permanent account closure or an extended suspension.
To activate any of these self-control features, please contact our support team at [email protected] or refer to the FAQ.
Minor Protection
Jom99 takes the protection of children and young people very seriously. Our platform is open only to individuals aged 18 and above. We enforce age verification during registration to ensure full compliance.
If you share a device or computer with younger family members, we encourage you to:
- Always log out of your jom99 account when you're done playing.
- Use a strong password and never share it with anyone.
- Using parental control software on shared devices to block access to gambling sites.
- Have open conversations with your children about the risks of online gambling.
Any account suspected of being used by an underage individual will be terminated immediately.
When Should You Seek Professional Help?
A healthy life balance is the priority. If you or someone you care about starts showing signs of gambling addiction, don't hesitate to seek professional help. It's not a sign of weakness — it's a brave and wise decision.
In Malaysia, there are several support resources you can reach out to:
- Talian Kasih 15999 — A counselling and family welfare support line operating 24 hours a day.
- Hospital Bahagia Ulu Kinta, Perak — Provides mental health treatment, including addiction support.
- Malaysian Mental Health Association (MMHA) — Provides support and referrals to qualified psychologists and counsellors.
Jom99 puts your wellbeing first. Gaming should bring you joy, not stress or hardship. Take care of yourself and those you love.